Comments on: Online Bank Of America Chat

By: Shahbaz

Shahbaz — Sat, 12 Dec 2009 07:45:36 +0000

Great discussion is going on this blog for Online bank of America chat, i’d like to join with you guys and gain knowledge from it.
Keep it up…Thanks.

By: hmm.....:)

hmm.....:) — Wed, 02 Dec 2009 12:04:50 +0000

irrated customer again so sad!!!!!!!!!! :) ha ha ha ha :))

its quite common to see in a chat the customers using “wtf” its as if the first word
the first their mother thought them was f***…. pathetic stupid people!

By: dj

dj — Tue, 01 Dec 2009 13:26:54 +0000

Chat InformationWelcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Online Banking Specialist. Your chat may be monitored and recorded for quality purposes. Your current wait time is approximately 0 minutes. Thank you for your patience.
Chat InformationThank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

Nadia Jacinto: Hello! Thank you for being a valued Bank of America customer! My name is Nadia. I will be delighted to assist you with your personal accounts today.

Nadia Jacinto: May I have have your complete name as it appears on the statements?

You: don ross jones

Nadia Jacinto: Hi, Don!

Nadia Jacinto: Good Morning!

Nadia Jacinto: How are you doing today?

You: i want to stop an transaction

You: its tru paypal

Nadia Jacinto: I certainly understand your concern regarding the stop payment.

Nadia Jacinto: I will definitely check that for you.

Nadia Jacinto: Could you please confirm me the last four digits of your account number?

You: 2103

Nadia Jacinto: Thank you.

Nadia Jacinto: Could you please confirm me the date and amount of transaction?

You: was that correct

You: xxxx

You: hello

Nadia Jacinto: Yes.

Nadia Jacinto: I am here.

Nadia Jacinto: I was checking that.

Nadia Jacinto: Please allow me some time while I access your account information.

Nadia Jacinto: Could you please confirm me the date and amount of transaction?

You: dec 1 2009 at 3.33am

Nadia Jacinto: Let me quickly check that for you.

Nadia Jacinto: Is it in amount of $6.00?

You: yes

Nadia Jacinto: Please confirm if you do not authorize this transaction.

You: i said i wanted to stop

You: is that enuff confirming

Nadia Jacinto: Don, as the transactions in pending status, we can not cancel the pending transactions. It is against the bank policies.

Nadia Jacinto: If you do not authorize the transaction, in such a case I would suggest you to dispute the transaction immediately once it get posted to your account.

Nadia Jacinto: Please be informed that we have a separate dedicated Dispute department, who takes care of such concerns

Nadia Jacinto: They will investigate about the merchant and will take care of everything on your behalf.

Nadia Jacinto: Please be assured that you will not be liable to pay any unauthorized transaction on your account.

You: wtf

You: you should told me in the beggining

You: you know how much we wasted

You: time we wasted

Nadia Jacinto: Don, I absolutely understand how important it is for you.

Nadia Jacinto: I regret for all the inconvenience you have experienced due to this.

Nadia Jacinto: Is there anything else I may assist you with?

You: you should regret wasting my time

You: to

Chat InformationPlease wait while I transfer the chat to the best suited Bank of America Specialist.

Chat InformationYou are now chatting with ‘Nadia Jacinto’. How can I help you today?

Nadia Jacinto: I sincerely apologize for the inconvenience caused to you.

Nadia Jacinto: I understand your time is valuable.

You: yeah right

You: you should told me in the beggining

You: think before you wright

Nadia Jacinto: I apologize for that.

Last text message receivedNadia Jacinto: Is there any other information I can provide you today?

You: gergdfgdfshsrthrtshsrthdgjkdfgjihdfgidfgiodfugpiodfugiodfugoidfugopdfiugdfopigudfopigudfopig

i wanted to whoop her azz lol nadia alot more stupid not the costumers

By: Shut up!

Shut up! — Wed, 25 Nov 2009 07:53:33 +0000

by the way i am out of that process…am an software proffesional…
i had to do that job coz of the recession no other go! I am glad i dont have to assist
fools like you all!

By: Shut up!

Shut up! — Wed, 25 Nov 2009 07:51:42 +0000

Hey, I worked for Bank of America for an year…
I had to handle such stupid customers like you who would nt understand
how an asscociate over the chat would feel, he is human for go sakes…
and bank’am imposes such strict rules on us we are not allowed to use any w
other words other than what they have set for us… and we have to handle 3 chats at once …
just imagine how tough it would be…

By: Jonathan

Jonathan — Thu, 21 May 2009 19:00:49 +0000

too funny. i want to start up a chat with BoA associate online just to see if get Reed. maybe i’ll talk to him like he talked to you and see how he reacts.

By: jjray

jjray — Fri, 17 Apr 2009 21:54:20 +0000

“Reed Kabel: It shows under the pending transaction however when it gets posted.”
That’s completely bogus. Sounds like BOA is intentionally holding off from posting deposits to increase the float. Posting is an automated process. How can it take three days? It should be posted upon receipt. And agree with your point that this almost sounds like automated nonsense (scripted replies) with a real human interspersing just a few sentences. Here is a link to a place to log complaints about BOA:
http://www.medlawplus.com/classaction/bankofamericacomplaints.tpl

By: manuel

manuel — Sun, 05 Apr 2009 06:48:56 +0000

hey its not a automated response………..they are all real persons……but thy hav got certain stardart wordings to be used compulsory……they must not chat in the usual manner which causes them to lose the job……..and he hav to be always thank the customer……if not they wil hav much problem wit their supervisor……..they are chattng with many customers at a time….so it is vry difficult them…..

By: lucy

lucy — Thu, 26 Feb 2009 22:30:05 +0000

i don’t think it was automated
but. reed is such a freak
must he repeat his goodbye a million times?

By: papa

papa — Wed, 18 Feb 2009 03:55:20 +0000

papa demands another blog entry