A friend of mine is travelling internationally and he has some minor points he would like to make on the airport scene. While these opinions do not necessarily reflect those of Stevesbets, feel free to respond in comments and I will be able to post his response. Without further adieu, The first Stevesbets.com guest blog, courtesy of Seth:
Musings from flying international.
At the airport, for many years, check-in as been self-service. Typically, I’m all for this — it’s a smart way to cut costs, and it typically speeds up transaction times (such as at the supermarket). However, when it comes to airports, it’s a total disaster.
1. Old people and technophobes cannot figure out how to use the kiosks, and as a result, they hold up the whole line while they wait for the one customer service representative that airline keeps in the terminal to show them how to use it.
2. For international flights, you need to swipe your passport through a scanner. I have an older passport with a soft back. It never goes through the reader correctly and I have to spend 5 minutes hand entering all the information on it. Not surprising, newer passports have hard backs.
3. If you’re checking luggage, only the customer service representative can print the tag. Remember, there is only one representative in the terminal. I had to check a bag, so despite the system being self-service, I had to wait 5 minutes for someone to print the tag for my suitcase. I suppose they do this to make sure that no one checks a bag that is too large or too heavy.
I was shocked by the number of husbands who insist on holding their wife’s passport and ticket. At check-in, the security check points, and plane boarding, you see all the husbands hand their wives their passport and ticket, and then promptly take it back once it has been reviewed. And this isn’t limited to older couples — I saw it with a lot of couples in their 50s.
Speaking of security, here’s a design flaw in the layout of Philadelphia’s international terminal. Thanks to living in a post 9/11 world, you have to strip down before going through the metal detector. This includes taking off your shoes, belt, and jacket. Once you get through the metal detector, there’s no area with seating on the other side to put your shoes and belt on; everyone hastily carries their clothing and bags over to the nearest gate where there is seating. The terminal was built only a few years ago, so some kind of post metal dector seating area could have been included in the design.
At the check-in area at the gate, one of the workers was reading Dan Quayle’s biography. Now that’s a hardcore Republican.
On the plane, a woman across the aisle proved to be a bigger asshole than me. There was a kid, probably 4 years old sitting behind her, who was using his “outside voice.” Very early in the flight, she looked back in the direction of the kid’s parents, and said to her husband, “do I have to listen to that all the way to Paris.” You should expect loud kids on a flight. I do. That’s why I purchase headphones that act as ear plugs. That being said, airlines should have a policy where all families traveling with children under 8 years of age are seated in the back of the plane. Having to listen to a baby scream for hours is quite painful, and some attempt to try and isolate where they are located in the plane could be made.
This women reached her apogee of rudeness when dinner came out. The choices were: chicken or pasta, and she grilled flight attendant on what was in each, and complained about the options. Understandably, the flight attendant said, “look, it’s airplane food. We have to quickly and cheaply feed 200 people. Pick one.” If you’re that concerned about the food, bring your own. Despite all the complaining about the food, I heard her say to her husband, “this is actually pretty good.”
I unfortunately had no choice but to fly US Air, and true to form, they didn’t miss a chance to show why they are still the worst airline. This was the first plane I’ve been in since probably 2005 that did not have power outlets. Like many other people on the flight, I brought my laptop on board with the intention of watching a movie or playing a game on it to help pass the time. I think it’s totally reasonable to expect electrical outlets on an international flight. It’s pretty sad that the BoltBus outdoes US Air — they not only provide electricity, but even free WiFi.